Camping World
AI-accelerated delivery: Claude-authored Harness pipelines, feature-flagged releases, and DevRev AI Agents triaging support tickets automatically.
23%
Efficiency improvement
Across the delivery & support pipeline
Decoupled
Deployments from prod code
Feature-flag-gated releases
Automated
Support ticket triage
DevRev AI Agents route & prioritize incoming tickets
Tools used
Harness
Claude
DevRev
Feature Flags
JIRA
Highlights
Built and maintained CI/CD pipelines in Harness, using Claude to accelerate pipeline authoring and review
Introduced feature flags to decouple deployments from production code changes: ship code dark, release on a switch
Deployed DevRev AI Agents to automatically triage and route incoming support tickets, cutting manual sorting
23% efficiency improvement measured across the delivery pipeline after the Harness + Claude + DevRev rollout
Impact at a glance
Where the work went
- Platform & AI· 2 of 3
- Reliability· 1 of 3
Efficiency improvement
23%
of measured impact